| I will admit that I’m pretty ignorant when it comes to mortgages/refinances and all of the options out there, so getting involved in this process was a little unnerving. [My personal loan consultant] took the time to answer all my questions and I never felt as though he was rushing me off the phone. He was very prompt in returning my calls and e-mails and always made sure I was completely clear on everything.
- Amy, June 2008 |  | | I spoke to [my personal loan consultant] on the phone yesterday after calling to inquire about the possibility of refinancing. He was courteous, professional, well-spoken, and most impressively, he seemed to be completely truthful with me about my options and the pros and cons of each. He was patient with my barrage of questions, he gave me great advice, and he explained things in a way that was straightforward without being simplified to the point of seeming condescending. I have had a dozen or more conversations with other lenders and brokers recently, but have always left feeling like they were talking down to me, and worse, I have gotten the distinct impression that they were doing their best to mislead me. Speaking with [my personal loan consultant at Countrywide] was so completely the opposite, that I felt compelled to ask him for the name of his manager so that I could tell you how lucky you are to have him on your staff there.
- Trish, May 2008 | | | It has been a pleasure doing business with you. You are extremely knowledgeable and knew exactly the right answers I needed. In fact you seemed to know exactly what I was going to ask. Being a retired banker myself I appreciated your quick knowledge. I also felt I could trust you, which is hard for me in this day and age. Also your customer service skills are excellent which made the transaction very nice.
- Starla, August 2008 | | | I am writing you a quick email to make comments about [my personal loan consultant]. I've dealt with him in the past few days about getting prequalified for a mortgage. He has been quick, courteous and very polite. He also talks in a great way to explain what he is doing. As you probably know, we are all not experts on the subject. Having been a Countrywide customer for several years prior to my refinance (I didn't think I could refi with the same company) I will certainly bring my new home purchase back to Countrywide and it is because of people like [my personal loan consultant].
- Chris, June 2008 | | | Today I signed the paperwork on my new home and couldn’t be happier. [My personal loan consultant's] hard work and professionalism is greatly appreciated. He was always pleasant to talk to and very good about getting the necessary documents to the proper people. [He] always took the time to answer questions and explained all of the lending terms in easy to understand language. My Realtor, who is a go getter, enjoyed dealing with [my personal loan consultant] and always had wonderful things to say about his level of service. While shopping for my home, I also shopped different lenders and none of them were as easy or pleasant to deal with as Countrywide. Countrywide has defiantly set themselves apart from the competition and it is people like [my personal loan consultant] who are responsible for this distinction.
- Bryan, May 2008 | | | I just wanted to let you know what a great experience it was to deal with Countrywide on the purchase of our vacation home in Maine, and especially getting things started with [our personal loan consultant]. From the beginning he was efficient, helpful and made me feel comfortable. I believe the whole process was handled in record time, and that is a credit to [him]. Thanks again to Countrywide, and [our personal loan consultant] for making this work. We are extremely happy in our new place.
- Ann, July 2008 | | | We were buying a house and it didn't work out (we didn't want it). We found another one, called [our personal loan consultant] and he help us through the process not once but twice. He was so understanding and caring, I can't tell you how helpful he was. If we had a question, any question, and we called him, if he had to call us back he did ASAP. It's such a breath of fresh air to deal with someone who knows the answers and if he didn't he would find out for us. He worked very long and hard for us to get this mortgage. Not many people who you call now would be as helpful and knowledgeable. You have a gem of an employee.
- Chris , July 2008 | | | We took out a home equity line of credit and needed to speak with a knowledgeable, compassionate and understanding person. [My personal loan consultant] was able to thoroughly answer all of my questions and clarify any problems that arose and I felt confident knowing that I made the right decision to go with Countrywide to finance our remodeling project. At no time did I feel rushed on the phone or pressed to make a decision, which is something I found that other lenders were trying to do--push me to lock the loan now. I was actually talking to a "real" person, not just a lender, and he used his own life experiences to help me make my decision, thus making the process easier and less stressful.
- Amanda, June 2008 | | | Just wanted to drop you a note and say thanks to everyone who helped me with the financing of my new home. [My personal loan consultant] was quite helpful in this process. In fact, whenever I had any problems at all (and there were a few) he got right back to me when I left messages and got me the information I needed in a very timely fashion. He made what is always going to be a stressful event a bit easier to manage, and for that I am very grateful. I have another loan from Countrywide, and so far have been nothing but impressed with the service and ease in doing business with Countrywide. Once again, thanks again and I'll be enjoying life much more in the years to come in my new home thanks to you guys!!!!
- Wayne, July 2008 | |
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